REFUND & RETURN POLICY

At Watch Me Romania, we strive to ensure that every customer is satisfied with their purchase. However, because our business model relies on custom-made products, our return policy differs depending on the type of product purchased.

Please read the following carefully.

1. CUSTOM-MADE PRODUCTS (NON-REFUNDABLE)

Most of our watches are built to order or customized via our Configurator.

In accordance with EU Directive 2011/83/EU and OUG 34/2014 (Art. 16 lit. c), the right of withdrawal (return) does NOT apply to goods made to the consumer’s specifications or clearly personalized.

Therefore, we CANNOT accept returns or refunds for:

  • Watches created through our “Configurator”.
  • Custom requests (parts sourced specifically for you).
  • Watches personalized with engravings, premium rotors or custom logos.

All sales for custom items are FINAL, unless the item arrives damaged or defective (see Section 3).

2. STANDARD STOCK ITEMS (14-DAY RETURN RIGHT)

If you purchase a “Ready to Ship” item (pre-built stock) or accessories (straps, parts) that were NOT customized, you have the right to return them within 14 days of receipt for any reason.

  • Condition: The item must be unused, unworn, with all protective plastics intact, and in its original packaging.
  • Shipping: The customer is responsible for return shipping costs.
  • Refund: Once inspected, we will refund the full purchase price (excluding original shipping costs) within 10 business days.

3. DAMAGED OR DEFECTIVE ITEMS

If your watch (Custom or Standard) arrives damaged, with a manufacturing defect, or not as described, you are fully covered.

  1. Contact us at contact@watchme-romania.com within 48 hours of receiving the package.
  2. Provide photos/videos of the defect.
  3. We will arrange for a return at our expense and offer a Free Repair or Replacement.

4. EXCHANGES

We do not offer direct exchanges for custom watches. If you wish to change a detail on your custom order before it has been shipped, please contact us immediately. Once built, changes may incur a labor fee.

5. HOW TO INITIATE A RETURN

To start a return (for eligible items) or report a defect:

  1. Email contact@watchme-romania.com with your Order Number.
  2. Wait for our Return Authorization and shipping address.
  3. Ship the item using a trackable service. We are not responsible for lost return packages.

Contact Information:
Watch Me Romania
Email: contact@watchme-romania.com