WARRANTY POLICY

Last Updated: January 17, 2026

At Watch Me Romania, we stand behind the quality and craftsmanship of our products. Our commitment is to ensure customer satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for claiming warranty service.

1. WARRANTY PERIOD

All watches purchased from Watch Me Romania come with a 2-Year Warranty (24 months) from the original date of purchase. This covers the “Legal Guarantee of Conformity” compliant with EU regulations.

2. WHAT IS COVERED

This warranty covers defects in materials and workmanship under normal use. Specifically, we cover:

  • The Movement: Mechanical failure of the NH35/NH36 movement (e.g., stopping unexpectedly, losing excessive time outside of spec).
  • Assembly: Defects arising from the hand-assembly process (e.g., loose hands, detached markers inside the dial).

During the warranty period, Watch Me Romania will repair or replace, at our discretion and at no charge, any component that proves defective due to improper material or workmanship.

3. WHAT IS NOT COVERED

This warranty does NOT cover damage resulting from accident, misuse, abuse, neglect, or unauthorized modification. Specifically excluded are:

  • Normal Wear and Tear: Scratches on the case, bracelet, crystal, or bezel inserts; fading of plating or straps over time.
  • External Damage: Cracks in the crystal or dents in the case caused by impact or dropping.
  • Unauthorized Access: Any damage resulting from opening the watch case back by anyone other than Watch Me Romania.
  • Water Damage:
    • Standard Orders: Water ingress is NOT covered for standard builds unless explicitly stated otherwise. We strongly recommend avoiding swimming or showering with custom-mod watches.
    • Upgraded Resistance: For orders where the “Water Resistance Upgrade & Test” was purchased, water ingress is covered ONLY if the crown was properly screwed down. We reserve the right to inspect the gaskets and crown stem to determine the cause of ingress.

4. HOW TO CLAIM WARRANTY

To obtain warranty service, follow these steps:

  1. Contact Us: Email us at contact@watchme-romania.com with a description of the issue.
  2. Proof of Purchase: Attach your order number or receipt.
  3. Assessment: We will try to diagnose the issue remotely. If physical repair is needed, we will provide shipping instructions.

Shipping Costs:

  • The customer is responsible for shipping costs to send the defective product to our service center in Romania.
  • If the warranty claim is valid (manufacturing defect), Watch Me Romania will cover the cost of shipping the repaired watch back to you.
  • If the defect is found to be caused by misuse (e.g., dropped watch), the customer is responsible for all repair and shipping costs.

5. LIMITATION OF LIABILITY

This warranty is limited to the repair or replacement of the defective product. Watch Me Romania shall not be liable for any incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Changes to the Warranty Policy:
Watch Me Romania reserves the right to change this warranty policy at any time. Changes will be posted on our official website and effective immediately.